Friday, 16 November 2007

The customer is always wrong

Perhaps it’s stating the obvious, but good to have confirmation from high-paid consultants: Deloitte’s recent report says that people are the biggest security risk for financial institutions.

Well, they actually say it’s customers, and the report raises good questions about how far banks should go in being responsible for customers’ IT security, and points out that the financial institution must manage its third-party relationships or take the blame when things go wrong. has a good write-up, including a link to the original report.

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